Dan
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01:20:19 pm on September 11, 2008 | # |
A few years back it would have seemed odd to make a comment about good customer service when it comes to warranty service. However recently when trying to replace items, that are under warranty, I’ve had nothing but the run around from companies like Polycom, Dell and Toshiba.
The Story
My Gyration Media Remote broke the other day. It’s got 2 years limited warranty on it. I made 1 call to the company, had my call answered in 5 seconds (no wait time!) and the rep walked me through a couple questions regarding the product and then opened up a RMA for me. The rep was courteous and straight up suggested I get the remote replaced by them. The entire process took 2-3 minutes! Sweet!
Wish I had that kind of support when it came to my Polycom 501′s in my office!
Aaron 1:22 pm on September 11, 2008 | #
We should trade polycom 501 tips I have 35 of them.
And address is spelled with 2 D’s
Dan 1:27 pm on September 11, 2008 | #
Thanks, didn’t even notice that — been trying this new theme.
My 501′s are all out of warranty so when one breaks now I’ve been replacing them with Aastra 57i’s. Sweet little machines!