Hope you all are having a great Christmas, in the middle of your festivities take a moment to think of the children of the world who didn’t have the “turkey and fixings” this year.
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Dan
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Dan
My wife and I decided to get some multivitamins for us as we are looking to prolong our lives and thus gain #tigerblood and be #winning. We ordered a Men’s & a Women’s Just Once from Rainbow Light (via Vitamin Shoppe). Excellent product. The contents of the multivitamin scream 101+!
However I’d like to issue a warning to all Male’s who may be considering Rainbow Light, Just Once, Men’s One Multivitamin. It tastes awful! Now I know all vitamins taste awful but you know how when you smell something you can associate it with a taste (and vs.), well this vitamin tastes like DOG FOOD! I kid you not.
I expressed this perplexing issue to my wife to which she replied “well I guess men are like dogs”! — I took artistic liberty with that!
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Dan
I walked into an AT&T store recently to sort out some issues with my phone service. I had been given the run around by in store sales reps and AT&T’s online website stating that I was eligible for certain deals but I was not able to close on any of them.
When I walked into the AT&T store the lady who handled my problem was very kind but a total idiot when it came to customer service. After explaining my issues to her (very nicely) she responded with, “Well I’m not the Internet”.
Me: “Well duh sweetheart” was all I could eek out. I’m not talking about the “Internet” in general! I’m talking about AT&T.
So Dear Massive Corporation (AT&T, ToysRUs, etc),
I think it’s about time you educate your employees that even if they have nothing to do with your online or offline deals, they represent your company. When I go to an AT&T store I’m expecting to talk to someone who can represent your company in a courteous, factual, understandable and helpful manner. I understand that the deals that you can get online aren’t the same as at your store, but instead of talking to me like I don’t know what the hell I’m doing, why don’t you just try to help me out instead of denying your connections?
Sincerely,
An average everyday customer.
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Dan
This is the 3rd time in the space of a month that I’ve ordered a product smaller than a standard sized beverage can and received it in a box large enough to fit 7 good size books. With the one I encountered today, I ordered a battery hold down for my car. It’s a small plastic piece measuring 2″ x 2″ x 1″. The box it came in measured 12″ x 10″ x 9″.
Not only do I find this to be a major waste in regards to the amount of shipping they charged me, a total of $9. But there’s an excessive waste of paper involved here to. I understand that this may very well be the smallest box with their logo on it available at their warehouse, but if I were management at FCPGroton I’d find a way to get some smaller boxes and achieve:
- A “green” reputation
- More competitive shipping rates over their competitor iPdUSA (who also shipped me a box the same size with an ignition switch only in it and a lot of junk paper).
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Dan
Is it really worth ranting on Twitter, Facebook, blogs and cyberspace in general when a company shafts you? We’ve seen it happen on social networks especially in regards to AT&T, and rightfully so. But how often do those companies listen to their publics?
I recently experienced some severe down time with Layeredtech and Tweeted and ranted about it. Eventually after a month after the incident I got 1 month free hosting. A token amount for the amount of downtime they caused me.
Now I’ve got some criticism to level at ING Direct (a post coming soon), but I’m left thinking how much does it actually avail to “smear” a company publicly. I think in many ways it is important because it takes time to clean up a image online. And as much as companies don’t like it, if you search “ING Direct reviews” and you see some crummy reviews cropping up, you lose business.
Companies should know that when they shaft their publics, they deserve to be shafted in return. The one thing companies should do is engage their publics directly and in the initiated forum, instead of going quiet and retreating into their shells. This will show folks that they are actually sincere about improving their performance and services. By not engaging your publics, you only make yourself look worse.
